By accessing and using Zoan ("the Website" or "our services"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These Terms & Conditions ("Terms") govern your access to and use of our website, services, and platform. Please read these Terms carefully before using our services.
Zoan is an online marketplace that connects pet owners with sellers offering pets and pet-related products. Our platform allows:
We act as an intermediary platform and are not directly involved in the sale of products or services listed by third-party sellers.
To use certain features of our services, you must create an account. You agree to:
You must be at least 18 years old to create an account and use our services. By creating an account, you represent and warrant that you meet this age requirement.
Sellers are responsible for the accuracy of their product listings, including descriptions, images, prices, and availability. We do not warrant the accuracy or completeness of product information provided by sellers.
All prices are displayed in the currency specified on the website. Prices are subject to change without notice. We reserve the right to correct any pricing errors, even after an order has been placed.
Product availability is subject to change. We cannot guarantee that products will be available at the time of purchase. If a product becomes unavailable after your order is placed, we will notify you and process a refund if payment has been made.
When you place an order, you are making an offer to purchase products at the listed price. We reserve the right to accept or reject any order at our discretion.
Payment must be made at the time of order placement. We accept various payment methods as displayed on our website. All payments are processed through secure payment gateways.
You will receive an order confirmation via email once your order is successfully placed. This confirmation does not guarantee product availability or delivery.
Shipping terms, delivery times, and costs are provided at checkout. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers or circumstances beyond our control.
Risk of loss and title for products pass to you upon delivery to the carrier. You are responsible for inspecting products upon delivery and reporting any damages or discrepancies within the specified timeframe.
Return and refund policies vary by seller and product type. Please review the specific return policy for each product before making a purchase. General guidelines include:
For live animals, special return and refund policies apply. Please contact customer support for specific guidelines.
Sellers using our platform agree to:
You agree not to:
All content on our website, including text, graphics, logos, images, and software, is the property of Zoan or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from our content without prior written permission. You retain ownership of content you submit but grant us a license to use, display, and distribute such content on our platform.
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, secure, or error-free.
We do not endorse or guarantee the quality, safety, or legality of products sold by third-party sellers. Buyers are responsible for verifying product information and seller credentials before making purchases.
To the maximum extent permitted by law, Zoan shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, even if we have been advised of the possibility of such damages.
You agree to indemnify, defend, and hold harmless Zoan, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
We reserve the right to suspend or terminate your account and access to our services at any time, with or without cause or notice, for any reason including violation of these Terms.
Upon termination, your right to use our services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
Any disputes arising from these Terms or your use of our services shall be resolved through good faith negotiations. If negotiations fail, disputes shall be subject to the exclusive jurisdiction of the courts in Kochi, India.
We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website and updating the "Last updated" date.
Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using our services.
If you have any questions about these Terms & Conditions, please contact us:
Email: my.zoan@outlook.com
Phone: +91 751 064 3598
Address: Kochi, India